Shipping policy

Shipping Policy

At Nova Hub Shop, we strive to deliver your products accurately and on time. We offer Free Insured & Tracked International Shipping on all orders.

1. Order Processing (Handling Time)

  • Handling Time: 1 Business Day (Monday – Friday).
  • Order Cut-Off Time: Orders placed before 5:00 PM (EST) will be processed the same day. Orders placed after this time will be processed the next business day.
  • Processing Days: We process orders Monday through Friday. We do not ship on weekends or US public holidays.

2. Delivery Estimates (Transit Time)

Please note that the "Total Delivery Time" is the combination of our handling time and the carrier's transit time.

Destination Shipping Method Transit Time Cost
United States Insured Standard Shipping 10 – 20 Business Days FREE
International Insured Standard Shipping 10 – 20 Business Days FREE

While we aim for these timeframes, unforeseen carrier delays or high-volume periods (like holidays) may extend delivery slightly.

Shipping Times & Potential Delays
Our standard shipping time to the United States typically takes between 10 to 20 business days after the order has been processed. Please note that order processing can take an additional 1 to 3 business days.
Important Notice Regarding Shipping Delays:
While we do our absolute best to ensure your order arrives as quickly as possible, DermaForge cannot be held legally or financially responsible for unexpected shipping delays caused by external factors. These factors include, but are not limited to:
  • Carrier delays (USPS, DHL, etc.)
  • Customs clearance inspections
  • Severe weather conditions or natural disasters
  • High-volume shipping seasons (holidays, Black Friday, viral demand)
We do not issue refunds or cancellations for orders that are currently in transit or experiencing standard carrier delays. A refund will only be considered if a package is officially declared "lost" by the shipping carrier after an investigation.

Multiple Items & Split Shipments
If you purchased a multi-pack bundle or multiple items in a single order, please note that to ensure the fastest delivery, your items may occasionally be dispatched from our fulfillment center in separate packages.
You may receive multiple tracking numbers, and your items might arrive on different days. This is completely normal and does not mean your order is incomplete.

Why is our Standard Shipping Free?
To offer the absolute best value to our community, DermaForge proudly covers 100% of the shipping costs for all orders within the United States. Because we offer Complimentary Free Shipping and do not charge any additional handling fees, our packages are dispatched via standard secure lines.
This non-premium, eco-friendly method typically takes 10 to 20 business days to arrive at your doorstep. We choose to prioritize keeping our premium formulas affordable rather than charging heavy express delivery fees. We deeply appreciate your patience and understanding in helping us keep our shipping 100% free for everyone.

3. Shipping Origin & Customs

To ensure product availability and competitive pricing, we fulfill orders from our warehouses located in the United States and international fulfillment centers. The location your package ships from depends on current stock levels and your delivery address.

Customs & Duties: DermaForge operates on a "Delivered Duty Paid" (DDP) basis for most regions. This means all applicable customs fees and import duties are pre-paid by us. You should not be charged any additional fees upon delivery. If a carrier attempts to charge you duties, please contact us immediately.

4. Order Tracking

Once your order is dispatched, you will receive an email containing your tracking number.

  • Please allow up to 24-48 hours for the tracking number to update in the carrier's system.
  • You can track your order directly via the link provided in your shipping confirmation email.

5. Lost or Damaged Packages

  • Damaged: If your item arrives damaged, please contact us at support@novahubshop.com within 48 hours of delivery with photos of the damage.
  • Lost: If the tracking states "Delivered" but you have not received it, please check around your property and with neighbors. If it is still missing after 3 business days, contact us for assistance.

6. Order Changes & Cancellations

You may cancel or modify your order before it has been dispatched (usually within 12 hours of placing the order). Once the item has been handed over to the shipping carrier, we cannot cancel the shipment. In this case, you must wait for the item to arrive and proceed with a return.

7. Questions & Contact Information

If you have any questions about your shipment, delivery status, or need assistance, please contact us at:

Email: support@novahubshop.com
Business Name: NOVA HUB SHOP
Business Address: SLOVENIA
Phone: 

 

Notice Regarding Promotional Shipping Estimates
Please be advised that any automated delivery estimates generated dynamically on our product pages (such as "Get it in 3 days" or specific short-term delivery dates) are part of a promotional system template and apply strictly to high-priority corporate bulk orders or specific localized premium tiers that are subject to availability.
For all standard retail purchases, including our special 2-Jar Promotional Bundle ($89.99), our official Complimentary Free Shipping Policy applies [💡]. Because we absorb 100% of the shipping and handling fees to keep our premium formulas affordable, these orders are dispatched via standard secure international lines and typically take 10 to 20 business days to arrive at your doorstep [💡].
By completing your purchase, you acknowledge and accept that standard transit times apply to your order. DermaForge does not issue refunds, order cancellations, or compensation for packages that are currently in transit within our official 10-to-20 business day window [💡].